Using the Process FMEA in Risk Based SLM®
(Note: Training offered in both class and workshop format)
The Service Delivery Process fails any time a Service Delivery Process has been released for use and the fails to meet a performance requirement. When this happens, the company who owns the Service Delivery Process, company employees using the Service Delivery Process and the end customer can be exposed to risk. Although no Service Delivery Process failures is the goal, resource availability is limited so its use must be optimized to obtain a performance level that is acceptable to everyone exposed to risk when the process fails. The Process FMEA and its supporting Service Process Control Plan provide a systematic method for accomplishing this task. Using a product and process of the class’s choice, attendees will learn how to use the Process FMEA and Service Process Control Plan to “risk optimize” the Service Delivery Process.
Along with the Process FMEA fundamentals, attendees will learn the common mistakes found in 99% of Process FMEAs and how to avoid them. They will also be shown how to spend an average of 15 seconds or less on each Process FMEA rating thus removing one of the most significant ways people waste time when performing Process FMEAs.
The Key role that the Process FMEA and Service Process Control Plan play in meeting the risk-based thinking requirements of ISO 9001:2015 and IATF 16949 will be explained.
If material is presented using a multi-day Workshop, the goal is to provide Process FMEA, Service Process Control Plan and Process Validation of “Customer Delivery Quality” as well as educate attendees on the fundamentals of their use and creation.
Who Should Attend
All personnel who are responsible for the creation and maintenance of product Service Delivery Processes should attend the class.
Students must have knowledge of the service that they choose to use for the class exercises. If it exists, a Design FMEA for the service that the Process FMEA, Service Process Control Plan and Process Validation Plan will be developed for should be brought to the session.
Class (One Day); Workshop (Two to five Days depending on service complexity).