If your company designs products, properly defining Customer Requirements and translating them to Design Requirements design engineers can design to are two of the greatest sources of risk your company faces. When errors are made in defining Customer and Design Requirements, more fortunate companies uncover them during the design process and experience large product development financial losses and/or extended delays in design release. Less fortunate companies don’t learn of their mistake until the product is in the marketplace and suffer far larger losses and delays.
The bad news is in most cases there is no such thing as risk free Customer and Design Requirements. It is very common for customers to present you with requirements that are competing, conflicting and/or beyond the limits of available technology. The Quality Plus® Requirements Risk Management Module is designed to show you how to define risk optimized Customer and Design Requirements to provide you and your customer with product designs that have risk/benefit ratios you both will be happy with.
Using the Requirements Risk Assessment® (RRA®) methodology developed by Harpco® Systems will show you how to use “risk-based thinking” and avoid taking on jobs your company lacks the necessary resources to handle. For opportunities that represent a good match for your company, you will learn how to provide your design department with clear directions so they can create the appropriate design and a strong design validation strategy for assessing the design’s adequacy in meeting the Customer Requirements before release.
The Requirements Risk Management module will also help you manage the impacts of changes to Customer and/or Design Requirements on both the design department and manufacturing processes. Potential impacts of changing Customer and/or Design Requirements can be known in minutes.
Finally, if you are unfortunate and experience product failures in the field after a design is in production, the Quality Plus® RIPS® (Rapid Integrated Problem Solving) technology will integrate information from the Requirements Risk Management Module with information gained during the use of the Design Risk Management, Usage Risk Management and Manufacturing Process Risk Management Modules to help guide you to a rapid resolution of the issue.